Custom-made products are a service where production is requested from the manufacturer according to the customer's request, and delivery begins after production is completed, and delays may occur during the production process.

Therefore, before production is completed, it is impossible to provide an exact schedule, and after production is completed, a more accurate schedule can be confirmed.

The prices of made-to-order and overseas stock products include the product cost, shipping fee, and an import agency fee of about 10%.

Therefore, if the manufacturer/supplier raises the cost price or charges local transportation fees, additional fees may be applied, and if you do not wish to pay the additional fees, a 100% refund is available.

Products shipped by sea freight are not delivered individually even if production and warehousing are complete, but are shipped together in a container with other products.

Sea freight is carried out about once a month on average, and we inform you in advance that the shipping schedule may be delayed depending on the volume.

If you request separate shipping for your product only, additional costs of at least 1,000,000 KRW will occur.

Furthermore, during the sea freight process, the domestic arrival schedule may change due to war, bad weather, or other circumstances of the shipping company.

When domestic transportation is carried out, free shipping/cash on delivery shipping is applied according to the product detail page content.

Even in the case of free shipping, additional costs may occur in the following cases.

• Remote/island mountainous areas
• Use of ladder truck
• Elevator not available
• Additional transportation personnel required depending on product characteristics
• Special equipment/construction required

1. Electrical products such as lighting that require safety certification are personally cleared (direct import) for personal use, and in this case, more than one of the same product cannot be cleared on the same date.
   
2. Therefore, if you purchase two or more of the same product, delivery will be scheduled separately.
   
3. For direct import products where customs duties and taxes are prepaid, please ignore customs clearance notices even if they arrive. Additional taxes may occur if you declare directly.
   
4. Manufacturers may not include the J-hook and bracket necessary for lighting installation in the product, and this is not a missing component. You must purchase compatible hooks/brackets domestically and install them.
   
5. Please be sure to check whether bulbs are included or not. The most commonly used standards E26/E27 are the same standard and can be easily purchased at domestic marts. If a dedicated bulb is required, it may not be usable unless you purchase the dedicated bulb together.
   

For electrical products such as lighting that require safety certification, purchasing through proxy (direct import) method
It applies and is subject to safety management under the "Electrical Appliances and Household Goods Safety Control Act."
This is a product.

• Product conditions that are not defined as quality defects by overseas manufacturers are not eligible for exchange/refund.
  Example: Uneven joints or finishes of handmade products produced by mouth-blowing, such as the shade of the Louis Poulsen brand glass lighting PH 3½-2½ Floor Lamp.
• The color of product images may appear different depending on the PC/mobile environment used, and exchanges/refunds are not possible due to such color differences.
• Natural solid wood/natural leather/fabric, etc., have special characteristics where color and grain may vary for each product, so exchanges/refunds are not possible.
• Manufacturers may renew products from time to time, and if detailed options change as a result, exchanges/refunds are not possible.

1. Wood (Solid Wood)

• Natural characteristics of solid wood products are not grounds for exchange/refund.
• There may be knots or differences in color tone inherent to the wood.
• Solid wood may shrink or expand depending on the production environment, usage environment, or season, and cracks, deformation (warping), or discoloration may occur.
• In the case of laminated wood made by compressing several layers of wood, patterns may be uneven and varied.
• When using the Smoked method that fumigates the wood, color differences can be significant.
• Depending on the product, cracks, indentations, and color changes may occur.

2. Steel (Metal)

• Characteristics arising from the manufacturing process of metal products are not grounds for exchange/refund.
• Fine scratches may occur during metal cutting, joining, and other processing.
• In powder coating, which is widely used in coloring processes, the surface may be uneven.
• Brass color may oxidize due to the nature of the material and coating.

3. Leather

• Natural characteristics of genuine leather are not grounds for exchange/refund.
• Natural leather patterns are irregular and color tones may vary.
• There may be insect bite marks, scratches, and other natural leather-specific scars or marks.
• Wrinkles and discoloration that naturally occur with use are not product defects.

4. Fabric

• Characteristics of fabric made from natural materials are not grounds for exchange/refund.
• Clumping of threads in fabric made from natural materials is not considered a product defect.
• If multiple pieces of the same fabric product are needed, they must be ordered at once to be produced in the same color, and color differences may occur in subsequent additional purchases.
• In the case of rugs, shedding may occur, which is not a product defect.

5. Marble

• Natural marble has irregular patterns and colors, and differences may occur.
• It is difficult to select the same marble pattern as the product image.
• Due to the pattern of the marble itself, the surface may be uneven.
• Some scratches may occur during processing.

6. Paper Seat, Cane

• Natural paper/cane, due to handmade processing characteristics, weaving may be uneven and some joints may exist.

7. Plastic Products

• Scratches may occur during processing, and color finishing may not be 100% complete during assembly.
• Plastic materials may have rough finishing due to processing.

• If only part of the product has arrived

First, please check on the site’s My Page whether there are 2 parcel invoice numbers. Even if you ordered one product, depending on the size and components, it may be shipped separately in 2 or more boxes.

If the parcel invoice is not 2 but components are missing, please provide the information below within 3 days from the delivery arrival date provided by the carrier, and we will guide you through the return process. After confirming receipt, a 100% refund will be processed. If the above period is exceeded or the product, original box, or components are damaged upon receipt, exchange/refund is not possible.

- Submission address: cs@trdst.com

- Email Subject: [구성품 누락] Name / Contact

- Required information

1. Customer name
2. Contact number
3. Ordered product name
4. Authentic product box photo
5. Photo of the received product
6. Shipping label photo

• In case of product damage

If the product is damaged, please provide the information below within 3 days from the delivery date provided by the carrier. A 100% refund will be processed immediately. If the above period is exceeded, exchange/refund is not possible.

- Submission address: cs@trdst.com

- Email subject: [파손] Name / Contact number

- Required information

1. Customer name
2. Contact number
3. Ordered product name
4. Outer box photo
5. Inner box photo
6. Product packaging photo
7. Photos of damaged parts (2 or more)
8. Shipping label photo (clearly visible content)

• In case of incorrect delivery

If the product is delivered incorrectly, please provide the information below within 3 days from the delivery date provided by the carrier. We will guide you through the return process and issue a 100% refund after confirming the return. If the above period is exceeded or the product, authentic box, or components are damaged upon return, exchange/refund is not possible.

- Submission address: cs@trdst.com

- Email subject: [오배송] Name / Contact number

- Required information

1. Customer name
2. Contact number
3. Ordered product name
4. Authentic product box photo
5. Photo of the received product
6. Shipping label photo

Exchange/refund policies vary depending on the type of product.

• Made-to-order/Overseas stock

After 7 days from the order date, order cancellation/refund/option changes are not possible.

For made-to-order/overseas stock products imported from abroad at the customer's request, refunds will be processed by deducting round-trip shipping costs and penalties (30% of the total payment amount) if cancellation/return/refund is requested due to reasons related to the pre-notified production period regulations, transportation period regulations, and quality regulations.

- Contact: cs@trdst.com

- Email subject: [주문취소요청] / Customer name / Contact

- Required contents

1. Customer name
2. Contact
3. Order number
4. Product name to be canceled
5. Reason for cancellation
   

• Domestic stock

Before shipping processing, cancellation is possible immediately. After shipping processing, refunds due to simple change of mind are possible only if you bear the round-trip return shipping cost within 7 days from the product receipt date.

- Contact: cs@trdst.com

- Email subject: [Domestic stock cancellation] / Customer name / Contact

- Required contents

1. Customer name
2. Contact
3. Order number
4. Product name to be canceled
5. Reason for cancellation

• TRDST's exchange/refund/cancellation policy is based on the following provisions of the Electronic Commerce Act.
• According to the Act on Consumer Protection in Electronic Commerce, etc. (hereinafter the Electronic Commerce Act), withdrawal of subscription is possible within 7 days from the date the product is received even in case of simple change of mind. However, withdrawal of subscription may be restricted if all three of the following conditions are met.

<Conditions restricting withdrawal of subscription (Article 17 Paragraph 2 Item 6 of the Electronic Commerce Act and Article 21 of the Enforcement Decree)>

1. For goods individually produced according to the consumer's order or similar goods (where it is clear that they are separately produced and configured only for the orderer)
2. If withdrawal is recognized, the mail-order business operator is expected to suffer irreparable serious damage (if resale is impossible)
3. If the fact is separately notified in advance for the transaction and the consumer's written (including electronic document) consent is obtained.

If a refund is not processed within one month from the date the reason for withdrawal occurs, delayed refund interest may be paid.

Shipping Terms

1. Shipping Areas

• All orders are shipped nationwide. However, additional shipping fees may apply to island and mountainous areas, and delivery may not be possible in some regions.
• Products shipped from overseas include all shipping costs.
• Some products may be shipped cash on delivery.

2. Shipping Period

• Varies by product and is stated on the detailed page.

3. Shipping Fees

Free shipping or cash on delivery applies according to the product detail page.

Even if shipping is free, additional costs may occur in the following cases.

• Remote/island and mountainous areas
• Use of ladder trucks
• Elevator not available
• Additional transport personnel required depending on product characteristics
• Special equipment/installation required

4. Shipping Companies

• We ship products through reliable courier companies such as CJ Logistics, Kyungdong Courier, IBP, DHL or furniture specialist installers.
• Shipping tracking is available, and once the shipment is completed after ordering, the tracking number will be sent to your email or via text message.

5. Shipping Delays

• Shipping status and schedule are only provided through My Page.
• If shipping status or schedule has not yet been updated, please wait as it may be due to manufacturer or carrier circumstances.
  
• Made-to-order products are services where production is requested from the manufacturer upon customer request and shipping starts after production is completed. Please note that delays may occur during production, and detailed schedules cannot be provided until production is complete. Cancellations/refunds are not possible due to the nature of made-to-order products.
  
• Products shipped by sea are not shipped individually even if production and warehousing are complete, but are shipped together in containers with other products. Sea shipping is usually conducted once a month, and shipping schedules may be delayed depending on volume. If you request separate shipping for your product only, additional costs of at least 1,000,000 KRW will occur. Furthermore, in case of war, bad weather, or other carrier circumstances during sea transport, the domestic arrival schedule may change, and you will be notified of the revised shipping schedule. Due to the nature of sea shipping, cancellations/refunds are not possible due to delays.

6. Precautions Upon Receipt

• If the packaging is damaged or the product is defective upon receipt, please refer to the Product Receipt Issue Handling Guide on the product page.;
• If you fail to receive the product at the designated delivery location, the package may be returned or reshipped according to courier regulations, which may incur additional costs.

7. Address Changes

• Please submit the following information by email to request an address change.

- Contact: cs@trdst.com

- Required information

1. Customer name
2. Contact number
3. Member email address
4. Order number
5. Previous address
6. New address

If shipping is already in progress, changes may not be possible, and any costs incurred for reshipping to the changed address are the customer's responsibility.

8. Other Matters

• If the address entered by the customer is inaccurate or the recipient is absent, delivery may be delayed or returned, and any additional costs incurred will be borne by the customer.